HOW LONG WILL MY ORDER TAKE TO DELIVER?
Your order will take between 1 to 3 weeks to arrive at your doorstep once your order is dispatched . You will receive tracking information of your parcel by email between 3 to 5 days of ordering.
Please note delivery times may vary according to different country’s custom restrictions (we wish this does not happen). For International Orders, delivery time is 2 to 6 weeks
WHAT ARE MY PAYMENT OPTIONS?
We accept payments by Visa, Mastercard, and American Express.
HOW SECURE IS YOUR SITE?
Internet Sauce™ processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud.
CAN I AMEND MY ORDER?
We work super quick at processing orders to make sure you receive them as soon as possible. You can amend your order as much as you like before you click “complete order” but after this point you will be unable to make amendments to your order.
WHERE IS MY ORDER?
You will receive an email with tracking information once your order is dispatched. This can take between 3 to 5 business days after we receive your order.
HOW DO I TRACK MY PARCEL?
You can track your parcel via the email we sent you. Clicking ‘Track my order’ in the email will take you straight to the parcel tracking page where the location of your parcel is updated from dispatch to delivery. Alternatively, enter your tracking number into ‘Track your order’ on our website.
CAN I RETURN OR EXCHANGE AN ITEM?
We adhere to a strict store policy and do not allow returns or exchanges. However, if you are unhappy with your order, we encourage you to email us directly on our website, so we may resolve your issue with the product.
WHAT IF I RECEIVED A FAULTY ITEM?
First we make sure this doesn't happen. If you need to exchange the faulty item for the same item, send us an email through Contact Us tab.
As soon as you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website. If 7 days have gone by since your product receipt, unfortunately we can’t offer you a refund or exchange.
FROM WHERE WILL MY ORDER SHIP?
We have fulfillment sites across the globe in Asia, Canada, US and Australia.
WHAT IF I NEED TO CORRECT SHIPPING DETAILS?
Please contact us immediately if you noticed that your shipping details are incorrect.
Note that we are unable to allow any amendments once your parcel has been dispatched.
Should your parcel be returned to sender, please note that we will be required to pass on a subsidized reshipping postage fee of US$5. Do ensure you update us via email with the correct and complete address as soon as you can.